How to tap into the Voice of Customer (VOC) with NLP
Nowadays, VoC is conducted on a larger scale by leveraging the power of the Internet using both solicited feedback — email, web intercept, SMS — and unsolicited feedback — social in particular
On-Demand Webinar: Voice-Assisted Apps: Is Your Business Ready?
While conversational interfaces are not new, user experience has significantly improved through voice-driven technologies empowering people to make faster, smarter and more complex decisions without touching device screens or navigating through long menu bars and complicated dashboards. On 2nd September 2020, Accion Labs hosted a webinar focused on voice-to-text based technologies, "voice-assisted Applications: Is Your Business Ready". Listen-in to The interactive panel discussion as The experts explore The possibilities of voice-based interfaces in business applications and workflow automation.
The webinar discussed on:
- What are voice-enabled applications in a nutshell
- Decoding voice technology for The enterprise
- Build versus buy on speech recognition and voice-enabled automation capabilities
- Live demo of voice-to-text (V2T) applications for data entry and transcription
The panelists included Ashutosh Bijoor, CTO, Accion Labs, Mikunj Joshi, Director-Healthcare Practice, Accion Labs, Joe Makoid, Territory Manager - Robotics & Digital Solutions, C-SATS Inc, Dr Sophia Khan Makoid, Assistant Professor-Vascular and Endovascular Surgery, University of Texas Health Science Center at Houston, USA
Interested to know more about how to build voice capabilities in your products and applications, you can connect with mikunj.joshi@accionlabs.com for a one-on-one consultation and workshop.
Conversational User Interface
Conversational User Interface (CUI) has rapidly become more and more popular among users. CUI is a concept of user interface, which communicates with the user through a dialogue. Its main task is to simplify user interaction with the product using voice interfaces and messengers. Under this focus area you can explore conversational AI design tools, chatbots and voice based applications to help you think about the next voice or text-based project.
Mayur Varma
Working as a full-stack developer with experience in building & highly scalable web applications having expertise in NodeJS, ReactJS, and GoLang. Experience in working end to end on products from converting Ideas into full product implementation. Passionate about working in the research area and developing POCs on cutting-edge features before they are integrated into the product
Customer Growth: Does AI Help ?
The key to sustained business growth is to offer Customer-centric products’ and services’ solutions. Customer-centricity dynamically evolves with our fast-paced lifestyles and with well-informed, data driven Customers.
SIDDHARTH ZUNJARRAO
Siddharth has over 12+ years’ experience in IT Operations and Service Management domain with hands-on experience in ITSM and ITOM products of ServiceNow and Microfocus (HPE). Siddharth started as a developer and later moved into the global solutions and pre-sales team. Is passionate working with customers to provide end-to-end solutions around IT-ops technology tailored to their need. Has good knowledge of JavaScript and Kubernetes.
How ServiceNow customer Service Management platform gives a modern transformation to a siloed customer service department?
Gone are the days when customer service was a siloed function which catered to all service related issues independently. As the competition goes up, and the customer is more aware than ever, you need an integrated customer service management platform that spans across your organization to deliver tangible business results.
Paul Haisman
Accomplished visionary and dynamic technology executive with expertise in developing strategy and the leadership to deliver. A proven track record of defining and leading digital transformation efforts resulting in clearly stated goals, business value, and customer success.
Industry Experience: not-for-profit, associations, healthcare, wholesale distribution, manufacturing, publishing, direct marketing, technology startups
Mihail Raduta
Mihail is a result-oriented leader with a strong customer-oriented and consultative IT industry background spanning 26 years in the region across industry sectors of Retail, Healthcare, Aviation, Oil & Gas, Utilities, and Banking.
His expertise includes coordinating and implementing large IT&C projects, building and leading large IT&C teams, an in-depth and well-rounded understanding of the various business functions within an organization, and having a proactive mindset with a keen eye for detail. With over 16 years of experience as an executive in the Romanian IT industry, Mihail joinid in as the Country Manager at Accion Labs Romania.
Laxmipathi Varma
::::: Expertise in ::::::
- Change leader with a strong appetite for constant learning,
- Thinking out of the box
- Agile Transformation
- Proficient in leading Digital transformation
- Strong Engineering
- IT Operations and Sustenance
- Delivery and execution track record
- Digital Transformation Leader with specialization in IT Strategy
- Expertise in Crisis Management & Situational Leadership resulted in turning RED situations into GREEN
I like to solve problems. Quickly uncovering a client's pain point and identifying a strategic technical solution has been my strength.
With my refined skill set, I bring customer-centric mindfulness that enables firms to innovate and thrive.
When I’m not on the job, I enjoy traveling and eating my way around the world, trading cryptocurrencies, talking about the future of autonomous vehicles and the other Tesla(my nonchalant feline), so if you ever want to bounce ideas off of me, here I am!