How to Structure Content Using HTML5 Semantic Tags
The article provides an overview of the latest meaningful HTML 5 semantic tags like header, section, footer, article, aside, nav, and accessibility WAI-ARIA. Use of these semantic tags can modernize your web pages and significantly improve search engines interactions.
Customer Growth: Does AI Help ?
The key to sustained business growth is to offer Customer-centric products’ and services’ solutions. Customer-centricity dynamically evolves with our fast-paced lifestyles and with well-informed, data driven Customers.
How ServiceNow customer Service Management platform gives a modern transformation to a siloed customer service department?
Gone are the days when customer service was a siloed function which catered to all service related issues independently. As the competition goes up, and the customer is more aware than ever, you need an integrated customer service management platform that spans across your organization to deliver tangible business results.
Everything you ever wanted to know about ServiceNow Customer Service Management platform
customer Servicing has become an extremely crucial function for enterprises. This is especially true for businesses who service large number of customer requests across all their communication channels.
Abhijit Banerjee
16 years of rich experience in Quality Engineering & Assurance within Insurance and Banking domains across India, USA and Canada. Currently leading North American Sales and Canadian Branch QE Portfolio and accountable for entire QE delivery and Transformation. Played QA Program Manager and Test Manager roles over the last 5 years and leading a team of 40+ members in strategic projects and complex programs
Managing multi-million $ engagement with cross LOBs and multi-vendor environment. Vast experience in leading and implementing Enterprise testing transformation (Delivery, Process and Operational) through different KPIs and measuring in different maturity levels towards Best in Class (BIC). Experience in Resource planning, Capacity planning and utilization, Risk and impact tracking and effective communication to the stakeholders
Spearheaded multiple successful Agile Transformations and worked as an Agile Champion. Hands-on experience in Estimation, Requirement analysis, Shift-Left, Test Design, Test execution, Defect tracking, Daily Defect triage, Test Status Summary Reports Strong working experience in Waterfall, Agile and Scrum methodologies. Working experience in JIRA Consulting, JIRA Integration with Test management tools (ALM, TFS), JIRA configuration changes and SWOT analysis.
Janakaraj Palanisamy
Technology Solution Consultant | Cloud DevSecOps | Industrial Cyber Security | Project Business Management | MS(Cyber Forensics & InfoSec) IN | MBA(UK) | MCA(IN)
Enterprise Solution architect - Azure / AWS/ IBM Hybrid Cloud Solution Adoption. Digital Business Transformation. Cyber Security Adoption/ Risk Management
Interesting on exploring and research topics is Quantum computing, Cyber Security advancements.
Combined industrials experienced by 26 years of technology services on logic of zeros and one’s ( digital electronic technology)
Message Orientated SOA / Middleware Solution expert
Jigar Gala
- 15+ years’ experience in developing professional IT solutions.
- Involved in Project Management, Technical Leadership as well as Client Management
- Expert in Java, J2EE, Spring, AWS Cloud Services, REST Web services, MS SQL, Hibernate, UI Technologies (jQuery, AngujarJS, etc), Agile Processes.
- Conducted corporate trainings on Technical and Behavioral topics
Paul Haisman
Accomplished visionary and dynamic technology executive with expertise in developing strategy and the leadership to deliver. A proven track record of defining and leading digital transformation efforts resulting in clearly stated goals, business value, and customer success.
Industry Experience: not-for-profit, associations, healthcare, wholesale distribution, manufacturing, publishing, direct marketing, technology startups
Satish Chavan
Satish heads e-Zest US operations and has been with e-Zest since 2003. He leads our business development efforts and is instrumental in developing our customer relationships in North America.
Having played a pivotal role in conceptualization and development of multiple products and enterprise solutions for start-up & ISV customers, he brings with him a great understanding of product development & start-up ecosystem. His extensive knowledge and in-depth understanding of the nuances of product co-development enable e-Zest customers to successfully leverage its services.
Satish is a certified SCRUM Master and an avid agile practitioner. He has been instrumental in establishing the agile delivery model for distributed development based on transparency, highly disciplined agile and software engineering best practices.
Satish’s core area of interest lies in Digital Transformation, Business Strategy, Organization Development and mentoring technology startups.
He is a Graduate in Computer Science and has also pursued his Post Graduation in Management.
He spends his leisure time contributing to community causes and reading business & technology news. He enjoys writing blogs, driving and loves spending his free time with his family.
Re-engineering Monolithic Legacy Applications to Microservices for an Agile Manifesto
A leading software vendor for the entertainment industry modernized its application suite from a monolithic on-premise architecture to a micro-services based cloud architecture on AWS.