Siddharth has over 12+ years’ experience in IT Operations and Service Management domain with hands-on experience in ITSM and ITOM products of ServiceNow and Microfocus (HPE). Siddharth started as a developer and later moved into the global solutions and pre-sales team. Is passionate working with customers to provide end-to-end solutions around IT-ops technology tailored to their need. Has good knowledge of JavaScript and Kubernetes.

Santosh is a result-driven and customer oriented IT executive with a proven record in managing IT projects and client engagements. He is in charge of key client relationships and is currently a client partner at Accion Labs, assisting clients with the execution and delivery of their technology initiatives.

Santosh specializes in the execution and delivery of IT projects and solutions in the areas of Cloud Migration, Databases, IT Service Management (ITSM), IT Operations Management (ITOM), Infrastructure Managed Services, Application Support, Open Source Implementations and other IT Infrastructure. He brings more than 21 years of experience and is passionate about delivering high value solutions.

Santosh holds a Bachelor’s Degree and MBA in Computer Science from the University of Pittsburgh. He is also PMP and ITIL certified.

16 years of rich experience in Quality Engineering & Assurance within Insurance and Banking domains across India, USA and Canada. Currently leading North American Sales and Canadian Branch QE Portfolio and accountable for entire QE delivery and Transformation. Played QA Program Manager and Test Manager roles over the last 5 years and leading a team of 40+ members in strategic projects and complex programs

Managing multi-million $ engagement with cross LOBs and multi-vendor environment. Vast experience in leading and implementing Enterprise testing transformation (Delivery, Process and Operational) through different KPIs and measuring in different maturity levels towards Best in Class (BIC). Experience in Resource planning, Capacity planning and utilization, Risk and impact tracking and effective communication to the stakeholders

Spearheaded multiple successful Agile Transformations and worked as an Agile Champion. Hands-on experience in Estimation, Requirement analysis, Shift-Left, Test Design, Test execution, Defect tracking, Daily Defect triage, Test Status Summary Reports Strong working experience in Waterfall, Agile and Scrum methodologies. Working experience in JIRA Consulting, JIRA Integration with Test management tools (ALM, TFS), JIRA configuration changes and SWOT analysis.