The client is a leading provider of automation for global enterprises. With a diverse customer base across industry verticals like Healthcare, Telecom, Manufacturing, Public Services, etc., they help in automating several business processes.
The client used to capture a process in the XML format and then automated it, but they faced several challenges like incorrect process insights, difficulty in tracking business processes and ROI, inaccurate identification of automation priority targets, etc. To address and resolve these issues, Accion Labs developed a process intelligence platform to enable users to effectively analyze business process data and make informed decisions on process optimization.
Our solution delivered significant business outcomes like:
Improved ROI figures
Easy detection of discrepancies through system-generated risks and alerts
Real-time process updates on visualization and data analytics for process intelligence
Process customization within the application
Reduced complexity of processes and training efforts
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