Navigating Change & Embracing Growth

2023 has been an action-packed year for Accion Labs, enabling us to showcase our expertise across diverse industry verticals, facilitating new client relationships, and strengthening existing partnerships. Throughout the past year, we conducted several internal strategy workshops to contemplate the future growth trajectory of Accion Labs. These sessions delved into pivotal areas such as fostering enhanced collaboration among our client teams, Lines of Business (LOB), and Centers of Excellence (COEs). We also engaged in discussions to examine ways to enhance the value we provide to our clients.

The past year has witnessed a significant transformation within the Artificial Intelligence (AI) domain, and we have undertaken a comprehensive reassessment of our Software Development Life Cycle (SDLC) and operational processes to stay at par with the changes in the market. The objective of this re-evaluation was to ensure that our methodologies align seamlessly with the latest developments in Generative AI and Large Language Models (LLMs), which play a pivotal role in shaping the future of software development.

As we step into 2024, we are prepared to navigate through dynamic shifts in the market by harnessing new technologies and innovating with purpose. In 2024, we will focus on several key areas, such as:

• Accelerating collaboration among Business Units (BUs) and LOBs to add more value to our clients
• Guiding clients through solution-driven discussions, particularly in areas like Machine Learning (ML) and Gen AI through the creation of a new Solutions Organization led by Jaywant Deshpande
• Ensuring the growth of global centers in CEE, APAC, and LATAM with the help of appointed leaders for each region
• Strengthening partnerships with key OEMs like Microsoft, AWS, Salesforce, and ServiceNow, alongside identifying and investing in other mutually beneficial partnerships. To accomplish this, we have created a new platform LOB team under the leadership of Nitin Agarwal
• Promoting a unified identity of “One Accion” as we seamlessly integrate the strengths of Accion with our group companies - Serviceberry, e-Zest, and Motifworks - into a singular Accion brand
• Instilling an “innovation everywhere” mindset, covering the 5Ps (product, platform, people, process, and program) to elevate client engagement while improving metrics in SDLC, client satisfaction (CSAT), employee satisfaction (ESAT), and Net Promoter Score (NPS)
• Continually identifying new leaders across technology, COEs, and business
• Prioritizing IP, COE development, innovation, and learning under the leadership of Ashish Gupta

I extend my heartiest appreciation to the team for all the brilliant work they did last year and hope that 2024 brings us more opportunities to learn, grow, and prosper.

Wishing you a happy new year!

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Kinesh Doshi