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tapping into the voice of customer voc
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How to tap into the Voice of Customer (VOC) with NLP

Nowadays, VoC is conducted on a larger scale by leveraging the power of the Internet using both solicited feedback — email, web intercept, SMS — and unsolicited feedback — social in particular

SIDDHARTH ZUNJARRAO

Siddharth has over 12+ years’ experience in IT Operations and Service Management domain with hands-on experience in ITSM and ITOM products of ServiceNow and Microfocus (HPE). Siddharth started as a developer and later moved into the global solutions and pre-sales team. Is passionate working with customers to provide end-to-end solutions around IT-ops technology tailored to their need. Has good knowledge of JavaScript and Kubernetes.

Mayur Varma

Working as a full-stack developer with experience in building & highly scalable web applications having expertise in NodeJS, ReactJS, and GoLang. Experience in working end to end on products from converting Ideas into full product implementation. Passionate about working in the research area and developing POCs on cutting-edge features before they are integrated into the product

Satish Chavan

Satish heads e-Zest US operations and has been with e-Zest since 2003. He leads our business development efforts and is instrumental in developing our customer relationships in North America.

Having played a pivotal role in conceptualization and development of multiple products and enterprise solutions for start-up & ISV customers, he brings with him a great understanding of product development & start-up ecosystem. His extensive knowledge and in-depth understanding of the nuances of product co-development enable e-Zest customers to successfully leverage its services.

Satish is a certified SCRUM Master and an avid agile practitioner. He has been instrumental in establishing the agile delivery model for distributed development based on transparency, highly disciplined agile and software engineering best practices.

Satish’s core area of interest lies in Digital Transformation, Business Strategy, Organization Development and mentoring technology startups.

He is a Graduate in Computer Science and has also pursued his Post Graduation in Management.

He spends his leisure time contributing to community causes and reading business & technology news. He enjoys writing blogs, driving and loves spending his free time with his family.

Customer Growth: Does AI Help ?

The key to sustained business growth is to offer Customer-centric products’ and services’ solutions. Customer-centricity dynamically evolves with our fast-paced lifestyles and with well-informed, data driven Customers.

On-Demand Webinar: Voice-Assisted Apps: Is Your Business Ready?

Ashutosh Bijoor,
Mikunj Joshi

While conversational interfaces are not new, user experience has significantly improved through voice-driven technologies empowering people to make faster, smarter and more complex decisions without touching device screens or navigating through long menu bars and complicated dashboards. On 2nd September 2020, Accion Labs hosted a webinar focused on voice-to-text based technologies, "voice-assisted Applications: Is Your Business Ready". Listen-in to The interactive panel discussion as The experts explore The possibilities of voice-based interfaces in business applications and workflow automation.

The webinar discussed on:

  • What are voice-enabled applications in a nutshell
  • Decoding voice technology for The enterprise
  • Build versus buy on speech recognition and voice-enabled automation capabilities
  • Live demo of voice-to-text (V2T) applications for data entry and transcription

The panelists included Ashutosh Bijoor, CTO, Accion Labs, Mikunj Joshi, Director-Healthcare Practice, Accion Labs, Joe Makoid, Territory Manager - Robotics & Digital Solutions, C-SATS Inc, Dr Sophia Khan Makoid, Assistant Professor-Vascular and Endovascular Surgery, University of Texas Health Science Center at Houston, USA

Interested to know more about how to build voice capabilities in your products and applications, you can connect with mikunj.joshi@accionlabs.com for a one-on-one consultation and workshop.

Subramani J

UX product designer and mentor. Passionate about product design, UX strategy, service design, customer experience, technology innovations and the overall delivery of exceptional customer experiences.
I am passionate on futuristic thinking, visualise compulsory new ideas about customers, products, services, strategies and business models.
Based on my experience I believe No One Can Stop Product Success Not Even the User Himself When You Reveal User Need and Expectation

Jaywant Deshpande

Jaywant has 25+ years of IT experience. In his present role, he primarily manages e-Zest Delivery Operations & Innovations.

After having started his career with National Stock Exchange, India, Jaywant then moved into IT consulting after joining Wipro Technologies. A visionary with a distinct clarity of mind, he decided to gather much experience as he chose to work in the UK for 10 years as an Architect and a Design Authority for various organizations such as Friends Provident, Legal and General, Barclaycard, and National Grid.

Jaywant, as Chief Operating officer of e-Zest, drives and oversees the continuous renewal of key innovations, processes, and systems across the company in client relationship management, delivery excellence, quality, talent management, and leadership development.

Jaywant has an outstanding track record in leading, developing, and delivering large and strategic IT outsourcing services across application and infrastructure. He has demonstrated strong leadership in driving transformational initiatives across multiple industries and establishing successful businesses where he had end-to-end accountability.

Zealous about technology and harnessing it for competitive advantage and enterprise, Jaywant with a distinctive technical bent of mind has a keen interest in software design and enterprise architecture.

Apart from his busy schedule, he loves to play Chess and Tennis.

Krishna Singh

Krishna is responsible for defining and leading Accion’s business and partnership strategy across Europe, Africa, and the Middle East. Under his stewardship, Accion’s EMEA clients have faster access to Accion’s innovation eco-system and the possibilities we have to offer, as they strive to achieve their digital transformation goals.

With a very strong customer-oriented and consultative background of 26 years in IT, Krishna brings a wide range of experiences, including Smart Mobility (Automotive, HD MAPS, Transit, Telematics), Retail, Media & UK Healthcare.

Prior to joining Accion, Krishna spent years at NESS. He holds a degree in Mathematics and Operation Research.

Vivian Fernandez

Vivian has been instrumental in building Accion’s business in Malaysia. Under her leadership, Malaysia has become a significant market for Accion. Her determination and a strong sense ofcustomer first” have certainly made her the go-to person for clients as well as internal stakeholders. She has expanded Accion's presence across a diversity of industry sectors, including healthcare, retail, high-tech, etc. She enjoys taking on new challenges and oversees Accion Malaysia's overall strategy, client engagement, and solution consulting, all while building and leading high-performance teams.

Vivian is responsible for Business Development, New Client Acquisitions, managing relationships with Existing clients to ensure continuous business from them, and achieving the assigned revenue targets. She has 15 years of experience in IT Software & Services to her credit.

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