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categories Model Voice of Customer
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Satish Chavan

Satish heads e-Zest US operations and has been with e-Zest since 2003. He leads our business development efforts and is instrumental in developing our customer relationships in North America.

Having played a pivotal role in conceptualization and development of multiple products and enterprise solutions for start-up & ISV customers, he brings with him a great understanding of product development & start-up ecosystem. His extensive knowledge and in-depth understanding of the nuances of product co-development enable e-Zest customers to successfully leverage its services.

Satish is a certified SCRUM Master and an avid agile practitioner. He has been instrumental in establishing the agile delivery model for distributed development based on transparency, highly disciplined agile and software engineering best practices.

Satish’s core area of interest lies in Digital Transformation, Business Strategy, Organization Development and mentoring technology startups.

He is a Graduate in Computer Science and has also pursued his Post Graduation in Management.

He spends his leisure time contributing to community causes and reading business & technology news. He enjoys writing blogs, driving and loves spending his free time with his family.

Francisco Gonzalez

As Head of Delivery for Latin America, Francisco will be responsible for leading Accion's delivery strategy in LATAM, focusing on building strong customer relationships, driving employee growth and engagement, and supporting Accion Labs to make a positive impact on the IT industries of the region. His responsibilities include, but are not limited to, employee engagement, growth, motivation and coaching, assisting project delivery in an Agile delivery model, coordinating the staffing of projects with the best possible engineers, and creating and executing a growth strategy for my team that is aligned to the goals of the company.

Francisco brings a variety of experiences from his development background, and his experience leading teams across a wide range of industries and skillsets having devoted 16 years in the IT industry. He seeks to build a high functioning and resilient organization by fostering a culture where constant and honest feedback is encouraged and psychological safety is in the DNA of its teams.

Subramani J

UX product designer and mentor. Passionate about product design, UX strategy, service design, customer experience, technology innovations and the overall delivery of exceptional customer experiences.
I am passionate on futuristic thinking, visualise compulsory new ideas about customers, products, services, strategies and business models.
Based on my experience I believe No One Can Stop Product Success Not Even the User Himself When You Reveal User Need and Expectation

Customer Growth: Does AI Help ?

The key to sustained business growth is to offer Customer-centric products’ and services’ solutions. Customer-centricity dynamically evolves with our fast-paced lifestyles and with well-informed, data driven Customers.

On-Demand Webinar: Voice-Assisted Apps: Is Your Business Ready?

Ashutosh Bijoor,
Mikunj Joshi

While conversational interfaces are not new, user experience has significantly improved through Voice-driven technologies empowering people to make faster, smarter and more complex decisions without touching device screens or navigating through long menu bars and complicated dashboards. On 2nd September 2020, Accion Labs hosted a webinar focused on Voice-to-text based technologies, "Voice-assisted Applications: Is Your Business Ready". Listen-in to the interactive panel discussion as the experts explore the possibilities of Voice-based interfaces in business applications and workflow automation.

The webinar discussed on:

  • What are Voice-enabled applications in a nutshell
  • Decoding Voice technology for the enterprise
  • Build versus buy on speech recognition and Voice-enabled automation capabilities
  • Live demo of Voice-to-text (V2T) applications for data entry and transcription

The panelists included Ashutosh Bijoor, CTO, Accion Labs, Mikunj Joshi, Director-Healthcare Practice, Accion Labs, Joe Makoid, Territory Manager - Robotics & Digital Solutions, C-SATS Inc, Dr Sophia Khan Makoid, Assistant Professor-Vascular and Endovascular Surgery, University of Texas Health Science Center at Houston, USA

Interested to know more about how to build Voice capabilities in your products and applications, you can connect with mikunj.joshi@accionlabs.com for a one-on-one consultation and workshop.

How to tap into the Voice of Customer (VOC) with NLP

Nowadays, VoC is conducted on a larger scale by leveraging the power of the Internet using both solicited feedback — email, web intercept, SMS — and unsolicited feedback — social in particular

Ramu Inturi

An ethical hacker and penetration tester, he has an all-around IT Security experience working in a hybrid delivery model.

Accion Labs - Transition Model

Relton Alexander

Click here to download as PDF :

Accion Labs - Transition Model

Accion Labs - BOT Model

Relton Alexander

Click here to download as PDF :

Accion Labs - BOT Model

Why is Model View Controller so popular?

Gopal Tiple

Model-View-Controller (MVC) is probably one of the most talked about acronyms in the web programming world in recent years.

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